Welcome to ELITE SHIPMENT SERVICES®. By using our website or booking any shipment through our platform, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. These terms govern all transportation, freight forwarding, courier, logistics, customs coordination, storage, and delivery services provided by ELITE SHIPMENT SERVICES®.
By accessing our website, creating an account, requesting a shipment, or using any of our logistics services, you agree to comply with these Terms & Conditions. If you do not agree with any provision contained herein, you must discontinue the use of our services immediately.
Customers must be at least 18 years of age or legally authorized to enter into binding contracts under applicable laws. Businesses using our services represent that the individual placing shipments has proper authority to do so.
ELITE SHIPMENT SERVICES® offers domestic and international shipping, freight forwarding, express delivery, parcel handling, package tracking, customs assistance, warehouse coordination, and related logistics services. Service availability may vary depending on destination, customs regulations, carrier availability, weather conditions, and other operational factors.
Customers agree to:
All shipments processed through ELITE SHIPMENT SERVICES® are required to carry shipment insurance.
Insurance is mandatory regardless of the declared value of the package. The purpose of mandatory insurance is to protect both the customer and ELITE SHIPMENT SERVICES® against financial loss arising from theft, accidental damage, loss during transit, natural disasters, transportation incidents, or unforeseen operational events.
Insurance fees are calculated separately from shipping charges and must be paid before shipment processing begins. Failure to pay the required insurance fee will result in the shipment being placed on hold until full payment has been received.
Customers who intentionally undervalue shipments or provide false declarations may have insurance claims denied and may become fully liable for resulting losses or legal consequences.
International shipments may be subject to customs inspections, import duties, taxes, storage fees, or government charges imposed by destination countries. These fees are the sole responsibility of the recipient or shipper unless otherwise agreed in writing.
The following items may not be shipped:
ELITE SHIPMENT SERVICES® reserves the right to refuse, inspect, confiscate, or report prohibited shipments to the relevant authorities.
Tracking information is provided as a convenience. While we strive for real-time updates, delays in scanning or data synchronization may occur. Tracking information should not be considered a guaranteed real-time representation of shipment status.
Estimated delivery dates are provided for guidance only. Delivery schedules may be affected by customs delays, weather conditions, strikes, transportation disruptions, security inspections, government actions, pandemics, or circumstances beyond our reasonable control.
Our liability is limited to the extent permitted by applicable law and subject to the coverage provided under the customer's purchased shipment insurance. ELITE SHIPMENT SERVICES® shall not be liable for indirect, incidental, special, consequential, or punitive damages including lost profits or business interruption.
Claims relating to loss or damage must be submitted in writing within seven (7) days of delivery or the expected delivery date. Supporting documentation, photographs, invoices, and proof of value may be required before any investigation begins.
Shipments may be delayed or placed on hold for reasons including but not limited to unpaid shipping fees, unpaid insurance, customs inspections, missing documentation, incorrect recipient information, restricted goods, or governmental requests.
Shipping charges become non-refundable once shipment processing has commenced. Refund requests may be considered only where services have not yet begun and subject to administrative deductions where applicable.
Customer information is collected solely for the purpose of processing shipments, improving services, complying with legal obligations, and communicating shipment updates. We implement reasonable security measures to protect customer information.
Users may not attempt to interfere with the operation of this website, upload malicious software, gain unauthorized access to systems, or misuse any part of our platform.
ELITE SHIPMENT SERVICES® shall not be liable for failure or delay in performance caused by events beyond our reasonable control including natural disasters, war, terrorism, cyberattacks, labor disputes, transportation interruptions, pandemics, government actions, or other force majeure events.
We reserve the right to modify these Terms & Conditions at any time. Updated versions become effective immediately upon publication on our website. Continued use of our services constitutes acceptance of any revised terms.
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which ELITE SHIPMENT SERVICES® operates, without regard to conflict of law principles.
If you have any questions regarding these Terms & Conditions, insurance requirements, shipping policies, or claims, please contact our customer support team through the contact information provided on our website.